How to Request a Remake or Adjustment

Request a Remake or Adjustment for a Prosthetic Order

Please resubmit the prescription online as you would a new prescription order with the following naming sequence as the reference ID:

Original Reference ID-Remake/Adjustment-Original Order #

Example:
Smith-Remake-4502

In the special instructions enter the reason for the remake and any changes. If there are any changes in the material type, case type, or finish type, please make sure these changes are reflected on the new RX. Once the request has been accepted, we will notify you of any additional charges. All customers will be responsible for shipping charges.