How to Request a Remake or Adjustment

To request a remake for a prosthetic order- please resubmit the prescription online as you would a new prescription order with the following naming sequence as the reference ID: (Original Reference ID- "Remake/Adjustment"-Original Order #) example: Smith-Remake-4502).

In the special instructions enter the remake reason and changes. If there are any changes in the material type, case type and finish type- please make sure you select the new changes on the new RX. Once we validate the remake reason and adjustments, we will notify you of any charges you will be responsible for. All customers will be responsible for all shipping charges.